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Recovery guide

How to arrange transport for a non-runner

The information a recovery operator needs when a vehicle does not start, roll, steer or brake normally.

Does the vehicle roll?

A non-runner that rolls, steers and brakes is a different job from a vehicle with locked wheels, damaged suspension or no keys.

Photograph the vehicle and access

Photos help identify body damage, wheel position, ground clearance and whether a recovery vehicle can approach safely.

Confirm both ends of the journey

The delivery address must also have enough access and a safe place to unload the vehicle.

Need a real recovery estimate?

Use both postcodes and describe the vehicle condition. The working calculator is available on every service and location page.

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